Unique production database authentication enforced
The company requires authentication to production datastores to use authorized secure authentication mechanisms, such as unique SSH key.
Telephos is an AI-powered platform that processes call recordings, transcripts, and team communications like Slack messages to deliver actionable business insights and optimize workflows. Security is core to everything we build. Our SOC 2 audit is complete, covering Security, Availability, and Confidentiality with encryption at rest and in transit, role-based access control, continuous vulnerability monitoring, and rigorous vendor management.
These are our published security controls. For current evidence or a security review, contact security@telephos.ai.
The company requires authentication to production datastores to use authorized secure authentication mechanisms, such as unique SSH key.
The company restricts privileged access to encryption keys to authorized users with a business need.
The company requires authentication to systems and applications to use unique username and password or authorized Secure Socket Shell (SSH) keys.
System access restricted to authorized access only
The company restricts privileged access to databases to authorized users with a business need.
The company restricts privileged access to the firewall to authorized users with a business need.
The company restricts privileged access to the operating system to authorized users with a business need.
The company restricts privileged access to the production network to authorized users with a business need.
The company requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.
The company's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.
The company maintains a formal inventory of production system assets.
The company requires employees to sign a confidentiality agreement during onboarding.
The company managers are required to complete performance evaluations for direct reports at least annually.
The company encrypts portable and removable media devices when used.
The company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.
The company uses secure data transmission protocols to encrypt confidential and sensitive data when transmitted over public networks.
The company's formal policies outline the requirements for the following functions related to IT / Engineering: vulnerability management; system monitoring.
The company's datastores housing sensitive customer data are encrypted at rest.
The company has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.
Complete a description of your system for Section III of the audit report
The company's board of directors or a relevant subcommittee is briefed by senior management at least annually on the state of the company's cybersecurity and privacy risk. The board provides feedback and direction to management as needed.
The company's board of directors has a documented charter that outlines its oversight responsibilities for internal control.
The company's board members have sufficient expertise to oversee management's ability to design, implement and operate information security controls. The board engages third-party information security experts and consultants as needed.
The company's board of directors meets at least annually and maintains formal meeting minutes. The board includes directors that are independent of the company.
The company maintains an organizational chart that describes the organizational structure and reporting lines.
Roles and responsibilities for the design, development, implementation, operation, maintenance, and monitoring of information security controls are formally assigned in job descriptions and/or the Roles and Responsibilities policy.
The company communicates system changes to authorized internal users.
The company ensures that user access to in-scope system components is based on job role and function or requires a documented access request form and manager approval prior to access being provisioned.
The company purges or removes customer data containing confidential information from the application environment, in accordance with best practices, when customers leave the service.